Haiti – Economy: The Digicel Haiti blocked MagicJack, Vonage, Viber, Tango and VoIP Applications in Haiti


Applications blocked on the network DigicelDigicel Haiti has announced the blocking on its network, from June 17, 2014 at midnight, some VoIP services unauthorized such as Viber, Skype, Tango, Nimbuzz, MagicJack to mention only a few. This blocking would be an effort to recoup millions in lost taxes and national incomes of Education Fund for the Government of Haiti.

According to Digicel, operators of unlicensed VoIP such as Viber, Tango and Nimbuzz are using telecommunications networks to provide services, but do not pay contribution for the privilege. Because of these VoIP services unauthorized exerting enormous pressure on bandwidth and the negative experience, which results for customers in terms of service use data. Digicel has been forced to take effective measures and hopes that other operators will follow in Haiti.

Discussions with these VoIP service providers are ongoing, Digicel is confident that these measures will only be temporary and that a mutually beneficial business relationships may be found individually with these companies.

Maarten Boute, CEO of Digicel Haiti, explains; “It is time for us to act to protect our business, our customers and the integrity of our service and ensure that the Haitian government gets the money owed​​. Shares these VOIP operators without a permit did contributing nothing to the provision of these services means that our customers do not benefit from our significant investment, our commitment and our goals. We thank customers for their understanding and patience and we hope to have a positive result to communicate in a near future. Moreover, we hope that other operators will follow our example in Haiti, so that together we can forge a positive movement. ”

He continues; “Two things are important to us above all, our customers and the service we offer them. It is unfortunate that we were forced to take this action and we apologize to our customers for the inconvenience, but it is to carry the VoIP operators to agree to pay a reasonable price for the services they take from us for the moment free. Just as a consumer does not expect to go into a supermarket and pick up the goods on the shelves freely, so these operators VOIP must be forced to pay their pro rata share. ”

An Internet user stripped the logic of Maarten Boute and Digicel and we quote that “the subscription Internet customer is not free so the customer pays Digicel anyway. VOIP is also a data transfer and is charged in terms of Internet service, so the reasoning of Digicel group is lame.”

Therefore Digicel reserves the right to dictate to his customers what they can do or not do with the data service for which subscribers pay the big box. Furthermore, is there a law in Haiti allowing internet ISP provider such as Digicel to provide internet service without the option to use port 5060 which is dedicated to VoIP service? You pay your Internet subscription but you can only use that Digicel wants you to use.



  1. This is lame, really lame efforts to squeeze extra blood money from the populist. This cost will be past on to the masses sooner than later. Haiti has some of the highest international rates around the curribean. Good business bad execution. This should have never mad it to the public. Efforts should have been made to work a deal out. Once the deal could not be agreed upon, past the blame onto greedy (stingy) VOIP companies. Most people will simply change ISP companies now.

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